John Woll Mandell 2161 NE. 1st Court #203, Boynton Beach. Fl. 33409 (561) 247-0893 SUMMARY: Experienced in telecommunications engineering, and computer system analyst & operations with special interest in user support and training. Accomplished in development, installation, and support of accounting, customer service records, economic evaluation, inventory, robotics control, resource allocation, and internet web programs on mainframes, mini-computers, tablets and desk top computers. SPECIAL SKILLS: Languages: BASIC; FORTRAN; PASCAL; HTML Desk Top: IBM PS/1 & PS/2 FAMILY; Leading Edge Model D; Epson Equity+ Mini: DIGITAL MINI-VAX; HP-3000; SCO-Unix Main Frame: IBM (36, 37, 38, AS-400); HONEYWELL 6000; DIGITAL VAX 7000 Networking Systems: BELL ADMINISTRATIVE NETWORK CONTROL SYSTEM; COM-TEN COMMUNICATION SWITCH; CYBER 1000-2 TERMINAL HANDLING PROCESSOR; WebMaster/Designer-several web site, XCELLENET Operating Systems: JES-3; IMS; TSO; MVS; VTAM; VMS; DOS 6.3, Windows 3.1, 95, 98, 7, 8 10; OS/2 2.2, Unix-SCO, HP MP/iX Word Processing: WordPerfect 6.0; Leading Edge, MS-Words SpreadSheets: Lotus 1-2-3; Lotus Symphony; MS-Excel, Quicken Data Base: dBase III; dBase IV; Focus; Paradox; FoxPro Communications: Poly-Com, Vista Com, Smart Com., PC-Talk, ProComm+, PmComm, Netscape, Internet Explorer, Reflections, PCAnywhere Software: Growth Power, SBT, Smith Gardner PROFESSIONAL BACKGROUND:  Instructor of computer classes in Word, Excel, and PowerPoint for City of Boynton Beach, Fl  Maintained 100% reliability of HP 3000 Mini-computer network ofengineering, 7 clusters and 9 remotes used to function as an interactive insurance claim system serving South Carolina and N. Florida.  Achieved and maintained 100% reliability of HP 3000 Mini-computer system utilizing PC and dumb terminals for a integrated electronic manufacturing company in addition to all PC applications used.  Analyzed and provider telephone user support for AST Computers with TAG (The Answer Group).  Provided technical support in the upgrading and improvement of computer communications network of a multi-nation company (18 software revisions, growth of 191 nodes, use of 28.8 kbps modems, and improvement to 98% daily polling reliability) using switched virtual network interfacing PC and main frame technology.  Analyze and repair the PC computer systems used internal at IBM development site (XT, AT, PS/1, PS/2 [Full family, Model 8525 to 9595], adapters, displays, and peripheral equipment).  Maintained 100% reliability during network restructuring of the computer and the communications system of a operational mail order catalog company (phones, fax, statistical multiplexer, key system, digital switch, and Hewlett Packard 3000 mini-computer).  Qualified to the component level for verification testing of maintenance documentation and diagnostic software of eleven new PC products to be released ( IBM PS/2 family).  Our assembly team achieved 150%+ increase in output of substrate electronic circuits using solder paster, robotics pick & place machine, reflow, lead frame insertion, and carousel solder station.  Administered the budgeting, design, and engineering of 36 telephone central offices within the state of Florida (SxS, X- bar, and electronic equipment). Developed engineering and office automation program and proceedures utilizing two Digital systems.  Managed the telephone facility engineering design and growth from central office to customer premises in metropolitan and rural communities (physical circuits, fiber optics, multiplexers, and digital and analog carriers).  Leader on task force that established engineering plans with 10 year return on investment that eliminated 8-party service in the Mountain Bell serving area in New Mexico using physical circuits, analog and digital carrier, and fiber optics.  Participating Owner/operator of a accounting and tax firm serving small business. EDUCATIONAL BACKGROUND: University of New Mexico, Albuquerque (1st semester senior) Associate of Science in Engineering (Computer Science-major, Mechanical Engineering and Math-minor) RELEVANT WORK HISTORY: City of Boynton Beach, FL. Instructor of computer classes in Word, Excel, and PowerPoint Oct. 2015 to Mar. 2015 Solitron Devices, Inc. 3301 Electronics Way West Palm Bch., Fl. MIS Coordinator - Mar. 99 to Mar. 2010 State Farm Insurance, SE Regional Cnt. Jacksonville, Fl. HP System Administrator (Contract) Dec 97 to Feb 98 Solitron Devices, Inc. 3301 Electronics Way West Palm Bch., Fl. MIS Coordinator - May 97 to Dec. 97 The Answer Group Ft. Lauderdale, Fl. (Contract) AST Computer - Telephone Support - Oct 96 to Mar 97 Stainsafe Companies Inc.; 2000 Ave. P, Suite 14; Riviera Bch., Fl. 33419 Computer Systems Administrator - Jul 95 to Aug 96 Blockbuster Entertainment Corp., One Blockbuster Plaza, Ft. Lauderdale, Fl. (Contract) Computer Communication Systems - Sep 94 to Jun 95 IBM. 1000 Northwest 51 st Street, Boca Raton, Fl. (Contract) PC Returns-Aug 93 to Sep 94. MET & EMET-Dec 91 to Jul 92. Levengers Tools for Serious Readers. 975 South Congress Avenue, Delray Beach, Fl. (Contract) Jan 93 to Mar 93. CMAC. 1600 Hill Drive, West Palm Beach, Fl (Contract) Aug 92 to Dec 92. United Telephone Company of Florida. Altamonte Springs, Florida. Planning Engineer/Central Office - Aug 84 to Jun 86. Empire Accounting, Albuquerque, New Mexico. May 73 to Apr 80. Mountain Bell Telephone Company. Albuquerque, New Mexico. (USWest) Computer Center-Technial Assistance Outside Plant Engineer Jun 64 to Jun 84.